Privacy Policy & Data Security

This Privacy Policy describes how UCallNow LLC ("Company", "we", "our", or "us") collects, uses, secures, and shares information when you use our web platform and the UsellNow Chrome Extension (collectively, the "Services"). Our Services are designed to assist vehicle sellers and dealerships in generating optimized vehicle descriptions and streamlining listings on Facebook Marketplace. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. This document is crafted to satisfy the regulatory standards of the United States, including California state laws (CCPA/CPRA, CalOPPA) and Federal Trade Commission (FTC) guidelines.

We collect only the minimum data necessary to operate, maintain, and improve the UsellNow Services: A. Account & Authentication Information: • Email address and unique authentication user ID when you register or sign in. • Encrypted API tokens or authorization credentials used to connect the Chrome Extension to your UsellNow account. B. Chrome Extension Functional Data: • Vehicle Listing Data: When you activate the extension on supported listing pages (such as vehicle creation pages), the extension reads publicly entered vehicle attributes (make, model, year, trim, and seller prompts) solely to generate AI-assisted marketing descriptions. • Local Extension Storage: We store your display language preference, selected text length, and emoji preferences locally within your browser via chrome.storage. C. Usage & Technical Data: • Subscription plan status, monthly publication count ("Publications this month"), and non-identifiable technical logs required for diagnostics and fraud prevention. D. Payment Information: • Billing transactions are processed securely through certified third-party payment processors (Stripe). We do not store full credit card numbers or sensitive payment details on our servers.

Our Chrome Extension complies strictly with the Google Chrome Web Store User Data Policy: • Purpose Limitation: Permissions requested by the UsellNow extension (such as "activeTab", "scripting", and "storage") are utilized exclusively to provide functional automation and AI copywriting on designated vehicle listing interfaces. • No Surveillance or Profiling: The extension does not track browsing activity across unrelated web domains, does not log personal keystrokes outside the vehicle listing input fields, and does not build advertising profiles. • Transfer Restrictions: Data accessed via the extension is never transferred to third-party data brokers, ad networks, or credit scoring agencies.

We use your information strictly for lawful, legitimate business purposes: • Delivering Service Functionality: Generating vehicle descriptions, calculating monthly listing quotas, and synchronizing extension preferences. • Security & Account Protection: Authenticating user access, detecting unauthorized usage, and preventing platform abuse. • Customer Support: Responding to inquiries, troubleshooting technical issues, and sending essential operational notifications.

We do not sell personal data. We disclose information only to vetted service providers who assist in operating our infrastructure under strict data processing agreements: • Cloud Infrastructure & Authentication: Hosted securely using modern cloud database providers (e.g., Supabase) with encryption at rest. • Artificial Intelligence Processing: Vehicle prompts submitted for generation are processed securely without being used to train public foundation models without consent. • Payment Processing: Stripe Inc. processes billing in compliance with PCI-DSS Level 1 standards. • Legal Compliance: We may disclose information if required by subpoena, court order, or applicable federal/state law.

If you are a resident of California or states with comprehensive privacy legislation (such as Virginia, Colorado, Connecticut, or Utah), you possess statutory rights regarding your personal information: • Right to Know & Access: You have the right to request a disclosure of the specific categories and pieces of personal information we have collected over the preceding 12 months. • Right to Deletion: You have the right to request the permanent deletion of your personal account data and stored vehicle generations, subject to statutory retention exceptions. • Right to Correction: You may request corrections to inaccurate personal data maintained by us. • Right to Opt-Out of Sale/Sharing: Because we do not sell or share personal data for cross-context behavioral advertising, your account is automatically protected. • Right to Non-Discrimination: We will never deny services, charge different pricing, or degrade service quality for exercising your privacy rights.

Our Services are intended strictly for professional vehicle sellers, dealerships, and adults aged 18 and older. We do not knowingly solicit, collect, or maintain personal information from minors under the age of 13. If we become aware that personal data of a minor under 13 has been collected inadvertently, we will purge such records immediately.

We implement robust administrative, technical, and physical safeguards: • Encryption: All data transmitted between your browser, the UsellNow extension, and our servers utilizes TLS 1.3 encryption. • Access Controls: Role-based access controls restrict administrative data access strictly to authorized personnel. • Retention Period: We retain active account records while your subscription remains active. Upon account cancellation or explicit deletion request, user data is securely erased within 30 days.

We may update this Privacy Policy periodically to reflect technological advancements or evolving legal mandates. Updated versions will be posted on this page with a revised effective date. If you have questions, privacy requests, or wish to exercise your data rights under US regulations, please contact our Compliance Officer: • Operator: UCallNow LLC (Layonel Leal) • Product Name: UsellNow • Website: https://u-callnow.net • Privacy & Legal Contact: support@u-callnow.net